jinx44 Posted March 22, 2004 Report Share Posted March 22, 2004 A local shop talked to GRR about getting setup as a dealer for their products. I was interested in their lock-up clutch as well as the clutch update kit (kit to keep the ball from welding). The parts guy at the shop said that when he talked to GRR, they said that they had the lockup kits in stock and as soon as they recieved my clutch cover as a core and the money for the lockup kit and the update kit, they would send the parts right back out. Well, now they have my clutch cover and most importantly my cash. This week makes a month since the cover and money was sent, and still no parts! It is only 2 day shipping to MI from MO so I should have had my stuff back 3 weeks ago. I had a race yesterday. It was the LAST race of a point series. I wasn't able to run my bike because I have no clutch cover! I pulled the cover off the night after my race in Feb. because I knew it would be a month until the next race which would give me plenty of time to get the parts and get everything lined out. I talked to the shop last week when my parts still weren't in and the parts guy (who is a good friend) said that Andy at GRR won't return their e-mails or calls. I asked for the e-mail address and their phone number. Their e-mail seems to have been shut down and THEY WON'T RETURN MY CALLS!!! I have left messages since last wednesday and they still won't call me back. I have called and the phone will be busy for 20 minutes, then 30 seconds later, it will ring and the answering machine will pick up. I'll leave a message with a number and they have never called. So, what's up with GRR? I have seen many of their products on ebay, and there are some on ebay now. I was interested in some of these products. When many of the guys here on HQ seemed to recommend GRR, I thought they must be a good business. My experience in the past month is starting to make me think otherwise. Quote Link to comment Share on other sites More sharing options...
banshee04le Posted March 22, 2004 Report Share Posted March 22, 2004 Interesting. I called direct drive about 2 months ago for their clutch lockout, ordered it COD, as they gave me that option, and also have seen nothing. I've left about 3 messages that have not been returned. I have been thinking about calling GRR but now . Keep us posted. Quote Link to comment Share on other sites More sharing options...
bshay20 Posted March 22, 2004 Report Share Posted March 22, 2004 I have dealt with andy and he has always been hard to get ahold of but has always done great for me. maybe it is just a mix up. hope it turns out ok for you. Quote Link to comment Share on other sites More sharing options...
banshee76179 Posted March 22, 2004 Report Share Posted March 22, 2004 I think I would of drove up there 1 weekend unless it was to far to drive... Quote Link to comment Share on other sites More sharing options...
bignasty1 Posted March 22, 2004 Report Share Posted March 22, 2004 i doubt grr would scam ya they may just be a little behind or your shop sucks and sold ur parts. its happend to me b4 . grr is a respectable company from what i have herd on these forums and who would know best other than the users of their parts. try givin grr a call and see who you can talk to about your parts. Quote Link to comment Share on other sites More sharing options...
99screaminshee Posted March 22, 2004 Report Share Posted March 22, 2004 they would definetly be gettin their ass handed to em that is bullshit Quote Link to comment Share on other sites More sharing options...
jinx44 Posted March 22, 2004 Author Report Share Posted March 22, 2004 Bignasty1, I know the shop and the parts guy is a good friend and he personally sent them off. I myself have tried to call GRR and they won't return my calls. I recently got my money back from a auto parts company that scammed me in 2002. It took me 27 months and prosecution to get it back. This has made me more sceptical of buying parts over the phone or internet, but like I said many members here run his parts so I thought GRR would be a stand up business. But not calling customers back is bullshit! Quote Link to comment Share on other sites More sharing options...
bignasty1 Posted March 22, 2004 Report Share Posted March 22, 2004 yeh but i my self along with my dad run a business and sometimes you dont have time to get back to customers within a few days but never weeks. but i went back and reread your first post instead of just skimmin it and you are right to be skeptical. we have never had a 4 week turn around. pm nyuk and see what he has to say maybe he could get ahold of andy. Quote Link to comment Share on other sites More sharing options...
NYUK Posted March 22, 2004 Report Share Posted March 22, 2004 andy just moved his shop.he is back up and running,he will probably be getting with you shortly. Quote Link to comment Share on other sites More sharing options...
jinx44 Posted March 22, 2004 Author Report Share Posted March 22, 2004 I too run a small business. I shouldn't have to wait until a another customer tells him to call me to hear from him. Its not like I am calling asking questions about his products with no intent to buy soon. I have sent the money and my parts. To me this means I am a customer and should be treated as one. I totally understand being busy when in business. However, if a customer of mine wants to know where his building is (I sell building materials), I will try my best to let them know what is going on with it. Even if he returned my calls and said "Hey, its going to be a week or two", I wouldn't be feeling scammed like I am feeling now. But as you know when you send money and can't get any response whatsoever from the company, things don't look good. The number I have left him is my personal cell phone and I told him he could call anytime day or night. Quote Link to comment Share on other sites More sharing options...
bignasty1 Posted March 22, 2004 Report Share Posted March 22, 2004 totaly understandable. and your right. Quote Link to comment Share on other sites More sharing options...
D34 Posted March 23, 2004 Report Share Posted March 23, 2004 everything jinx44 said is true... i sent the parts and was told they were n stock and would b sent out the day after they recieved them... i was also told 3 times that andy would call me back and i never heard from him... i called and left atleast 12 messages askin him 2 call me back and no 1 did... today i talked 2 a guy named brian at grr... he was very nice and helpful... he called me 3 times 2day... the 3rd time was 2 give me the trackin # showin that he sent them out 2day... this problem would not have been a problem if andy would have just told me from the beginnin that it would b a month instead he told me a week... seems like this is finally taken care of and if not i will post back on here about it... thanx 4 hangin n there with me jinx44, all i did was tell u the same as andy told me... L8r d34 Quote Link to comment Share on other sites More sharing options...
brugal Posted March 23, 2004 Report Share Posted March 23, 2004 Well good to hear things are comming together... Quote Link to comment Share on other sites More sharing options...
jinx44 Posted March 23, 2004 Author Report Share Posted March 23, 2004 this problem would not have been a problem if andy would have just told me from the beginnin that it would b a month instead he told me a week... seems like this is finally taken care of and if not i will post back on here about it... This wouldn't have been a problem if he would have took the 2 minutes of time to give a customer a call back. Like i said i understand being busy but that is no excuse for leaving your customers hanging. i could have found a clutch cover for my bike so i could run the LAST race of the point series if he had just called and said "Man i've been really busy and can't get the parts to you for a couple weeks". This is what really pissed me off. Thanks for the nfo D. Quote Link to comment Share on other sites More sharing options...
jinx44 Posted March 26, 2004 Author Report Share Posted March 26, 2004 I recieved my parts. The polish job on the clutch cover is very good. The parts seem to be good quality. The customer service seems to suck though. It only took three weeks longer than we were orginally told. Quote Link to comment Share on other sites More sharing options...
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