Oilsmoke Posted December 29, 2003 Report Share Posted December 29, 2003 OK here is my Story Last night I have a feeling check the scrathed % dent for good deal and I scored a Set of Mohawk fronts for 69 dollars. I was Happy than I get a Phone call today and the BS starts. Man I am pissed. So did i get screwed out of my tires? what do you guys think? here is a letter I sent to sales. RockyMountian ATV. I would Just like you to know How disappointed I am that you Guys( Rockymountain atv) Didn't Honor my order for a set of scrathed & dent Mohawk Skat Traks that I had placed. I was called on the phone and told that they where sold already. I can't see how the Computer with inventory control can allow you to sell more than you have. ( personal I feel somebody wanted them and some strings where pulled or a Bait and switch) this hurts business. I was asked if i would like a new set for normal price I replyed No.Than I was asked if there was anything they could do and I replyed yes make me a deal On them the lady said Sorry I can't .Personal I would of sold a new set for the same quoted price than risk a deal gone bad. So I canceled my whole order. I work in the Western Regional Customer Service Center for are 2 billion dollar a year company and we Bent over backwards to help when things go wrong. I am also a member of the www.BansheeHq.com we have 12,000 +members at the Forums and I will post my story to let them know your business practices Here at RockyMountian ATV. Mr. Steven J Hawkes Quote Link to comment Share on other sites More sharing options...
tats4life Posted December 29, 2003 Report Share Posted December 29, 2003 Good point, I would have had the damn lady in tears. This is the first complaint I have ever heard against rocky mountain. I hope you get your tires you need. Quote Link to comment Share on other sites More sharing options...
locogato11283 Posted December 30, 2003 Report Share Posted December 30, 2003 same type of shit happened to me. i had placed an order of somewhere around $300. 3 or 4 days go by and i get a call from RMATV sayin that every item but 1 that i ordered was out of stock. im like what the hell. it took them 4 days to figure that out? when had they planned on shipping this stuff? i was pissed ands told them to take their shit and shove it. have not ordered from them since. Quote Link to comment Share on other sites More sharing options...
rebelbanshee2 Posted December 30, 2003 Report Share Posted December 30, 2003 I have never had a bad experience with RMATV and i dont think many others have either, I dont know what to say Quote Link to comment Share on other sites More sharing options...
Cotton eyed Joe Posted December 30, 2003 Report Share Posted December 30, 2003 They have been busy as hell lately. I was down there 2 weeks ago to pick up my Mohawks, and they were wall to wall people. They had 3 cash registers going, with one guy on a computer requesting parts for the front. About every 15 seconds someone was coming through a set of doors with a box, tires, pipes etc. It was a mad house. I've never had a problem with them. Whenever I have ordered and had shipped, I have always first called to make sure the item was in fact in stock. Quote Link to comment Share on other sites More sharing options...
Oilsmoke Posted December 30, 2003 Author Report Share Posted December 30, 2003 here is my Invoice they were SOLD to me. ADD PRODUCTS (SHOPPING CART) CUSTOMER INFORMATION SHIPPING INFORMATION TOTALS INFORMATION RECEIPT Print this page for your records.. Motorcycle & ATV Equipment Apparel Accessories Order Date: 12/28/03 Order No: 01266516 Sold By: Internet Order Ship Via: UPS GROUND CUSTOMER# 00822706 Phone# (435) 257-xxxx -------------------------------------------------------------------------------- Bill To: Ship To: Steven Hawkes 442 S 700 W TREMONTON UT , 84337 USA Stock Qty Unit Item No. Description Unit Price Net Price In-Stock 1 Each 00078007 Used Mohawk-Front 21x7x10 $69.99 $69.99 In-Stock 1 Each 00049233 Brake Line, Rear +4, Yamaha Banshee 90-03, Silver $35.99 $35.99 In-Stock 1 Each 00065608 Tusk Engine Kill Switch, CR $7.99 $7.99 -------------------------------------------------------------------------------- Subtotal: $113.97 Utah Disposal Tax: $1.00 Sales Tax: $7.12 Shipping /Handling: $12.94 Order Total: $135.03 Thank you for choosing Rocky Mountain ATV/MC Return to Online Catalog ____________________________________________________________________ Looked In stock to me. I ordered at 9:30 Pm last night I called them in the morning about getting rims too but changed my mind. that at 4:00 pm today I get a Phone telling me there sold already. Smells like Fish to me. Any way Busy or not I wasn't treated very well They Never even tried to make it right. Quote Link to comment Share on other sites More sharing options...
Cotton eyed Joe Posted December 30, 2003 Report Share Posted December 30, 2003 Regardless of what happened, they should have done something. The customer is always right for a reason. Word of mouth. Hope things work out for you man. Quote Link to comment Share on other sites More sharing options...
Oilsmoke Posted December 30, 2003 Author Report Share Posted December 30, 2003 Stan I spent alot there like 500 dollars so far it's been Great. I just can't understand it. Thats why I am Disspointed being in the Cutomer service field I spend all day trying to Fix what damage my company did. Made me feel they Don't care. Quote Link to comment Share on other sites More sharing options...
Holyman Posted December 30, 2003 Report Share Posted December 30, 2003 I would difinately talk to management. You have proof to show you are the one who bought the tires. They even say all the time that "these numbers are current" so BUY NOW. I'd make my case. Quote Link to comment Share on other sites More sharing options...
banshee_rider95 Posted December 30, 2003 Report Share Posted December 30, 2003 i order some shirts and stuff for christmas and they took bout 2 weeks to get here....but i deal with magic racing now.....i get my shit in less then a week.. Quote Link to comment Share on other sites More sharing options...
Oilsmoke Posted December 30, 2003 Author Report Share Posted December 30, 2003 Holyman I went to there BBB and found the service mangers email and sent her a copy of my letter & invoice. I let you guys know what I find out. Quote Link to comment Share on other sites More sharing options...
gumby Posted December 30, 2003 Report Share Posted December 30, 2003 and now i read this last night ..well this morning around 0100 i placed an order for around 300.00 worth of goodies and now i can only pray that the electronic counting gods smile down upon me and the ups serpent will strike soon with toys Quote Link to comment Share on other sites More sharing options...
gumby Posted December 30, 2003 Report Share Posted December 30, 2003 well the gods smiled i hope just checked my email got one from rmatv saying my items were shipped today so we shall see Quote Link to comment Share on other sites More sharing options...
Oilsmoke Posted December 30, 2003 Author Report Share Posted December 30, 2003 Well my faith restore though Customer Service. He was their reply. Good morning Steven: I'm very sorry for the problems with the order yesterday. We didn't have the tires in stock for your order, because somebody ordered them one minute before you on the website. And the inventory didn't recalculate before your order was submitted. So I'm very sorry for the misunderstanding, and also for the phone call that you had yesterday. We can actually give you a deal on some new tires. We can give you the new tires for the $69.99 plus shipping, so the same as the scratch and dent. Or if you want tires and wheels, then we can give you $50.00 off of the package. If you would like to do this, please let me know. I can place the order for you through email or over the phone. If you have any questions, please email me. Thank you, Alecia Oh I told them I tell ALL ROCKY MOUNTIAN ATV KICK ASS Quote Link to comment Share on other sites More sharing options...
Wheatchex Posted December 30, 2003 Report Share Posted December 30, 2003 It just goes to show that if you are considerate and complain clearly as to what legitimately happened then more often than not you will be treated fairly. Those companies that treat their customers poorly will not be around long as word of poor service travels fast. Wheatchex Quote Link to comment Share on other sites More sharing options...
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