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Quite possibly the best customer


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Some of you may know I recently wrecked my new ride and caused a whole lotta damage. This happended on the second weekend i rode this bike since building it so I am scrambling to get it back together to at least get to ride a few times. A few friends helped me out and I got most of what I needed except I needed two new tie rods and a heim joint to finish it back up. I want to do this all quickly so I can get it back together for the 4th of July weekend. I make a few calls and end up hooking up w/Tim from Stellar Machine and Performance. He spends some time on the phone w/me(on Friday and he is in AZ I am in Michigan)and says he has the tie rods and heim and will ship them out right away. He charged me a measly $45 and I get them on Tuesday. Awesome I thought.

 

Well, fast forward to Saturday night, I get everything back together only to realize the swingarm(new this year) is also slightly bent. I was bummed out and told the wife I wasn't going to the dunes for the 4th and figured I need one anyway I better get looking for a swingarm. Nothing I was interested in popped up so I figure I will call Tim and hopefully he can get me one in the next couple of weeks so I can make some races coming up. Tim tells me he happens to be having a sale and can get me one made up right away(this was at 12:00 eastern today). I get a message from Tim at 5:45ish eastern w/a fed ex tracking # stating it is on the way! As many great people as I have dealt with in this industry, I have never seen customer service like this. I now may have to try and change plans w/the wife again and go to the dunes after all.

 

Thanks again Tim, you have won over a life long customer!

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It was my pleasure to be able to get you going for your trip this weekend. Once we spoke this morning and then I read that you were hoping to make a dune trip this weekend, I knew it would have to ship today. Hopefully everything else goes as planned for you to make the 4th of July trip.

 

On another note......

 

Tyler.....my wife doesnt have any aftermarket goodies on her. So you probably wouldnt be interested. You are a little young for her anyways, she likes a man that knows what he's doin :wink:

 

No nutswingers for me. Just good ol' dune and drag racing loving people who like getting treated the way they should!!!

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