I will say without a doubt that this guy works WAY too much..... Ive spent time at his shop, the phone never stops ringing!!! Ive been there Saturdays, Sundays, early in the day, late in the day, it doesn't matter, the phone is going all the time! And by rights, he answers the damn thing way more than he has time for yet he turns out tremendous work to each and every customer. How he juggles it all amazes me, but he does it!! Im gonna guess its just a circumstance of luck (or lack of) that you haven't reached him by phone, but I assure you more often than not he answers and will take the time to explain options/ideas/prices to each and every person.